Privacy Policy

XL Care, Inc, Home Health Agency

(“we,” “us,” or “our”) is committed to protecting the privacy of our patients, caregivers, and visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or visit our website.

1. Information We Collect

We may collect the following types of personal information:

  • Patient Information: Name, date of birth, address, phone number, email address, Medicare ID, Social Security Number, insurance details, and health-related information.
  • Caregiver Information: Name, contact information, licensure, background check results, and employment details.
  • Communication Data: Information provided when contacting us via email, phone, text message (SMS), or web forms.
  • Website Usage Data: IP address, browser type, and browsing behavior collected through cookies and analytics tools.

2. How We Use Personal Information

Your personal information may be used for the following purposes:

  • To provide and coordinate home health care services.
  • To comply with Medicare and other regulatory requirements.
  • To communicate with patients and caregivers.
  • To verify insurance eligibility and process claims.
  • To send appointment reminders and important notifications.
  • For internal business purposes such as analytics, compliance, and quality improvement.
  • For marketing communications, only where consent is explicitly provided.

3. Sharing of Personal Information

We do not sell or rent your personal information. We may share your personal data only as needed and with appropriate safeguards:

  • Healthcare Providers: Doctors, nurses, and other clinicians involved in your care.
  • Insurance Carriers and Medicare: To facilitate billing, claims, and coverage verification.
  • Authorized Third-Party Service Providers: Such as billing companies or IT support, who are contractually obligated to maintain confidentiality.
  • Regulatory Bodies: To comply with applicable laws, subpoenas, or legal proceedings.
  • Emergency Services: If required to protect life or health.

4. SMS Consent

If you provide your phone number and opt in to receive SMS messages:

  • We may send you text messages related to your care, such as appointment reminders or care coordination.
  • SMS consent is not shared with third parties.
  • You may opt out at any time by replying “STOP” to any message.

5. Data Security

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, misuse, or alteration. These include:

  • Encryption of data in transit and at rest.
  • Secure access controls.
  • HIPAA-compliant policies and procedures.

6. Your Rights

You have the right to:

  • Access and review your personal information.
  • Request correction of inaccurate data.
  • Withdraw consent for communications at any time.
  • File a complaint with us or with the Department of Health and Human Services (HHS) if you believe your privacy rights have been violated.

7. Links and Accessibility

  • This Privacy Policy is linked on all web forms where we collect user information.
  • It is also accessible via a link in the footer of every page on our website.
  • If you require this policy in an alternative format for accessibility, please contact us.

8. Contact Us

For questions or concerns about this Privacy Policy or your personal information, please contact:

XL Care, Inc, Home Health Agency
20350 Ventura Blvd 140

Woodland Hills, California 91364

administrator@xlhomehealth.net
8187852944

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SMS Terms & Conditions

By providing your mobile phone number to XL Care, Inc, Home Health Agency (“we,” “us,” or “our”), you agree to receive text messages (SMS) from us regarding your care and related services.

1. Types of Messages You May Receive

You may receive text messages related to the following:

  • Appointment reminders and scheduling confirmations
  • Care coordination and follow-up instructions
  • Medication and treatment notifications
  • Patient account updates and alerts
  • Service or operational updates related to your care
  • Occasional health and wellness tips, if opted in

We will only send messages relevant to your care or interactions with XL Care, Inc, Home Health Agency.

2. Message Frequency

  • Messaging frequency may vary depending on your care plan, communication preferences, and services provided.

3. Message and Data Rates

  • Message and data rates may apply based on your mobile service plan and carrier.
  • Please check with your wireless provider for details on applicable charges.

4. Opt-Out Information

  • You may opt out of receiving SMS messages at any time.
  • To stop receiving messages, reply STOP to any message you receive from us.
  • After you send STOP, you may receive a confirmation message. No further messages will be sent unless you re-subscribe.